Refund and Returns Policy
At OODA Tactical, we stand behind the quality and reliability of our products. We want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a straightforward refund and returns process.
Eligibility for Returns
- Returns are accepted within 30 days of delivery.
- Items must be in original condition and in original packaging.
- Defects or incorrect items shipped are eligible for return or exchange.
Non-Returnable Items
- Custom-printed or personalized products.
- Items marked as final sale.
- Orders attempted to restricted states (even if blocked at checkout).
Refund Process
- Contact us at general@oodatactical.com with your order number, reason for return, and photos if applicable (for defects).
- We’ll provide return instructions and a shipping address.
- Return the item at your expense via a trackable method.
- Once received and inspected (typically within 7–10 business days), we’ll issue a refund to your original payment method, minus original shipping costs.
- Refunds appear on your statement within 5–10 business days, depending on your bank or card issuer.
Exchanges If you’d like a different variant (e.g., color), we’ll treat it as a return and new order. Contact us to arrange.
Warranty All products come with a 30-day defect warranty. If your item arrives damaged or fails due to manufacturing issues, we’ll replace it at no cost (including return shipping).
Questions? We’re here to help. Email general@oodatactical.com—we respond within 24–48 hours.
This policy ensures fair treatment while maintaining compliance with federal and state regulations. Thank you for choosing OODA Tactical.